App / Sports
At 33nm, we collect only what we need to run your account and process transactions through payment methods like bKash and Upay. This policy explains what data we hold, why we hold it, and what choices you have — clearly, without legal fog. Access and eligibility depend on your local law and the eligible regions we serve.
When you open a 33nm account, we collect the details you enter during registration — your name, email address, and the mobile number linked to your bKash or Upay wallet. We record transaction references when deposits or withdrawals are processed through these local payment rails, so your account wallet history stays accurate and traceable. We also collect device and browser session data: the type of device you used, your IP address at login, and the session timestamp. This helps us detect unusual access patterns and keep your account secure across the phone-to-laptop switches that are normal for Bangladesh players. We do not sell your personal data to third parties. Data shared with payment processors — such as bKash or Upay — is limited to what those services require to confirm a transaction. Cookie data collected during your session is used for site performance and login continuity only; it is not used for cross-site advertising profiles. Retention periods follow our internal data schedule; you may request details through the support contact route listed on this page. Availability of this service, including data handling obligations, depends on your local law and eligible regions.
bKash deposit and withdrawal references are stored in your account wallet history for reconciliation purposes.
Upay transaction IDs are recorded alongside account wallet entries so you can match any transfer to its corresponding account credit.
Login device type, IP address and session time are logged to support account continuity across devices and to flag access anomalies.
This policy applies to data collected directly through 33nm — your account registration, login sessions, and payment activity processed via bKash or Upay. It does not extend to third-party services that operate their own privacy terms, including payment processors and the game content studios whose titles appear in our lobby. Understanding the boundary between what we control and what a third party controls helps you know where to direct a data question.
All data collected when you create or log into your 33nm account falls under this policy, including email, phone number and device session records tied to your profile.
Transaction references for bKash and Upay are covered here for the portion we hold. The payment processor's own terms govern data on their side of the transfer.
Session cookies, page-view logs and lobby interaction data collected on 33nm are within this policy's scope and are not used for off-site advertising.
Game studios supplying content to our lobby, and payment networks processing your wallet transfers, operate under their own data terms. This policy does not override or replace those.
You have real, actionable choices over the data 33nm holds on your account. Start by logging in and opening your account profile page — that is where you can review the name, email and phone number on record. If any detail is wrong, you can update it directly from the profile fields shown there. For data you cannot edit yourself — such as historical transaction logs tied to a bKash or Upay deposit — you can submit a correction request through our support contact route. We will review the request and respond through the same channel. If you want to know exactly what data we hold under your account, you can make a data access request in writing via the published email address on this page. We aim to acknowledge data requests promptly, though we do not publish a fixed response window. Account deletion requests are also accepted; note that some transaction records may be retained for the period required under applicable regulations. All rights described here are subject to your local law and the eligible regions we serve.
Log into your account and open the profile section to see the contact details and payment method links currently stored under your name.
Update your email or phone number directly in the profile fields. For transaction-level corrections, raise a request through our support route.
Email our support address with your account username to request a summary of personal data we hold. We will respond through the same channel.
We accept deletion requests via the published contact route. Retained transaction records are limited to the period required by applicable rules in your region.
If you have a question about this privacy policy, want to submit a data request or need to flag a concern about how your account data is handled, reach out through one of the published contact routes below. We handle privacy queries separately from general account support so they get the right attention. Note that response times are not guaranteed; we process requests in the order received.
Send your privacy or data request to the email address published on our contact page. Include your account username so we can locate your record without delay.
Open the chat widget from any page on 33nm to reach our support team. For privacy questions, mention 'data request' at the start of the conversation so it reaches the right handler.
The support section inside your logged-in account lists the current contact options and any published updates to our response process.
Data security at 33nm is built around the account flow Bangladesh players use daily — logging in on a phone, switching to a laptop mid-session, and depositing through bKash or Upay. Each of those steps involves data, and each step has a protection layer. Here is how the main areas work in practice.
Login sessions are protected by standard credential verification. If we detect an access pattern inconsistent with your usual device or location, the account may be flagged for review before continuing.
We use session cookies to maintain your login state across the phone-to-laptop transitions common in Bangladesh. These cookies expire when your session ends or when you log out explicitly.
We keep account and transaction data for the period needed to support your account and meet applicable regulatory requirements. You may request details of the retention schedule by contacting support.
When this policy changes, the updated version replaces this page. The date shown at the top of the policy reflects the most recent revision. Continuing to use your account after a change means you have seen the updated terms.
Common questions about how 33nm collects, uses and protects your account data — and what steps you can take if you need to review or change what we hold.
We do not sell your data. We share only what is required with payment processors like bKash and Upay to confirm a transaction, and with technical service providers needed to operate the platform. Each of those parties handles your data under their own terms.
We record the transaction reference, the amount and the timestamp on our side. The mobile number linked to your bKash wallet is stored as part of your account payment profile. We do not store your bKash PIN or full wallet credentials.
Log in and open the account profile page. You can edit the phone number field directly from there. If the field is locked because it is tied to an active bKash or Upay link, contact support through the chat widget or email route to request the change.
Yes. Send a written request to our published support email with your account username. We will compile the data we hold under your account and respond through the same email channel. We do not publish a fixed turnaround window but process requests in order.
We accept account deletion requests via our published contact route. Once processed, personal profile data is removed. Transaction records tied to bKash or Upay activity may be retained for the period required under applicable regulations in your region.
This policy covers data collected through 33nm regardless of where you connect from. However, your right to access our service depends on local law and eligible regions. We do not make any legal certainty claims about availability outside the regions we support.