App / Sports
These terms set out what you agree to when you open and use a 33nm account — covering how the site works, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the eligible regions we serve.
When you create an account on 33nm, you enter into a direct agreement with us. These terms govern every part of that relationship: how you log in, how you fund your account using bKash or Upay, how you place activity in the lobby, and how disputes are handled. We update these terms when our services or obligations change, and the current version is always the one that applies — not any version you may have read on an earlier visit. Your continued use of the account after a published update means you accept the revised terms. If you disagree with a change, the right step is to stop using the account and contact our support team to close it. We do not apply new terms retroactively to completed transactions; any bKash or Upay deposit already processed is governed by the terms in place at the time. Eligibility is your responsibility to confirm. We serve regions where access is permitted under local law, but we cannot assess your individual legal position. If you are in a jurisdiction where this type of platform is restricted, these terms do not grant you permission to proceed — local law governs that question, and you carry the responsibility for checking it before opening an account.
These terms cover your account relationship with 33nm — from the moment you register through every session you open. Understanding the boundaries helps you know where our obligations begin and end.
Your login credentials, session management, and device continuity fall fully under these terms. We set the rules for how accounts are opened, verified, and suspended. What happens on your side — your device, your network — is outside our control and outside this policy.
Deposits and withdrawals processed through bKash and Upay are covered here for the platform side of the transaction. The payment provider's own terms also apply to their service; any dispute with the provider directly falls outside what we can resolve.
Games, odds, table rules, and lobby content we publish are governed by these terms. We can update, remove, or restrict content at any time. We do not guarantee that any specific title or category remains available indefinitely.
External links, payment gateways, and studio software operate under their own terms. We are not responsible for how those third parties handle data, process transactions, or manage their own platforms once you leave the 33nm environment.
You have concrete choices available at any point in your account relationship with us. If you want to review your transaction history, open the account wallet section — every bKash and Upay deposit, along with any withdrawal request, is logged there with a timestamp and status. You do not need to contact support to access this record; it is available in your signed-in account view at any time. If your account details are incorrect — your registered contact method, your displayed name, or your linked wallet identifier — you can raise a correction request through our support channel. We will verify the change against the information submitted at registration before applying it. For questions about how a specific term applies to your situation, or to formally dispute a transaction decision, the support route is the right starting point. We handle each submission individually; bulk or automated submissions are not processed the same way.
Your full transaction log is available inside the account wallet view. Every deposit and withdrawal entry carries a status and a reference. Check this before raising a dispute — most questions about a specific payment are answered there.
Submit a correction request through our support channel with your account reference and the detail you need changed. We verify against your original registration data before making any update.
If a term is unclear or you believe it has been applied incorrectly to your account, contact support with your account reference and the specific section in question. We respond to each query individually.
You can request that your account be closed at any time by contacting support. Outstanding wallet balances are handled according to the withdrawal terms in place at the time of the request.
For any question about these terms — a specific clause, a transaction decision, or an account correction — use the contact routes published on this site. We do not operate undisclosed channels, and we cannot verify requests that arrive outside these paths.
Open the support chat from your signed-in account page to raise a terms or account question directly. Reference your account ID and the specific transaction or clause you are asking about.
Send a written query to the support address listed on the contact page. Include your account reference and a clear description of the issue. Written queries create a record of your request and our response.
The Help Centre on site covers common terms questions, wallet steps for bKash and Upay, and account access topics. Check there first — many queries are answered without needing to contact support directly.
Your account data is used to operate the service described in these terms — nothing more. We retain the information you provided at registration and the transaction records generated by your use of bKash, Upay, and the lobby for as long as your account is active and for the period required by applicable obligations after closure.
We collect and store only the information needed to operate your account: registration details, session logs, and wallet transaction records. We do not sell account data to third parties. Data shared with bKash or Upay is limited to what those payment providers need to process your transaction.
We use cookies to keep your session active across devices and to remember your lobby preferences. You can manage cookie settings through your browser. Disabling session cookies will affect your ability to stay logged in across devices, including mobile-to-desktop continuity.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your authorisation, contact support immediately using the published channel. We will place a temporary hold on the account while we investigate.
To request a correction to stored data or to ask about deletion after account closure, contact support with your account reference and a description of what you need. We handle each request individually and confirm the outcome in writing through the same channel.
Real questions about how these terms work in practice — answered directly.
We update these terms when the service changes or our obligations require it. The updated version is published on this page with the effective date. Your continued use of your account after that date means you accept the revised terms. We do not send individual notifications for every update, so checking this page periodically is your responsibility.
The version in place at the time you completed the transaction governs it. We do not apply updated terms to past activity. If you have a question about a specific bKash or Upay deposit or withdrawal, the support channel can confirm which terms were active at that point.
Access depends on your local law and the eligible regions we serve. These terms do not grant permission to use the account from a jurisdiction where this type of platform is restricted. Confirming that access is permitted under your local law is your responsibility before and during use.
Open the account wallet view to check your transaction log first — most questions about a specific payment are answered there. If the issue is not resolved, contact support with your account reference and the specific decision you are disputing. We handle each case individually and respond through the same channel.
We retain your registration details and transaction records for the period required after closure. Data shared with bKash or Upay for payment processing is subject to those providers' own retention policies. After the retention period ends, your data is removed from active systems.
The platform-side rules for wallet deposits and withdrawals are covered here. bKash and Upay also operate under their own service terms, which govern what happens on their side of the transaction. Both sets of terms apply simultaneously when you make a deposit or withdrawal.